Privacy Policy

Welcome to Madar (madar.chat). We respect your privacy and are committed to protecting the personal data you share with us while using our platform for customer service management and smart automation.

What we collect: basic account details such as name, email and contact information, plus the content of the conversations and channels you connect to your workspace in order to deliver and improve the service.

How we use data: to operate the platform, send service notifications, improve AI bot accuracy and reporting, and support our customers. We never use your data for marketing without your explicit consent.

Data sharing: we do not sell your data. We only share it with service providers strictly required to run the platform (such as hosting and channel providers) who are bound to keep it confidential.

Cookies: We use essential cookies strictly for login session security, language preferences, and platform performance monitoring without cross-site tracking.

Data retention: We retain your account data and message transcripts during your active subscription, plus a 30-day post-cancellation window to allow data export before permanent deletion.

Authorized subprocessors: We rely on trusted providers to operate our infrastructure: Meta Platforms (for WhatsApp Cloud API message routing and processing), and Cloudflare (for network security, DDoS mitigation, and edge caching).

Data security: we apply encryption in transit (HTTPS/TLS), strict internal access controls and continuous monitoring to protect data from unauthorized access.

Your rights: you can request a copy, correction or deletion of your data at any time by writing to hello@madar.chat, and we will respond within the legally required period.

Changes to this policy: we may update this policy from time to time and will notify you of any material change through the platform or by email.

Privacy contact: hello@madar.chat