Terms of Service

By using the Madar platform (madar.chat) you agree to these terms. If you do not agree, please do not use the platform.

Service description: Madar is a SaaS platform for customer service management and smart automation across multiple messaging channels, provided on an "as is" basis with continuous feature development.

Accounts & subscriptions: you are responsible for keeping your login credentials safe and for all activity under your account. Trial plans end automatically after the trial period unless a paid plan is subscribed.

Acceptable use: you may not use the platform for illegal activities, send spam, or infringe the rights of others. Accounts violating these rules may be suspended immediately.

Content & ownership: your content and your customers’ content remain yours. Madar only uses aggregated, anonymized service data to improve service quality.

Billing: displayed prices are final for the stated billing period. Price changes are announced 30 days in advance for existing subscribers.

Refunds: your first paid subscription is covered by a full money-back guarantee: request a refund within 14 days of your first payment and we return the full amount, provided your usage in that window stayed within a quarter of your plan's AI reply allowance and no bulk campaigns were sent; beyond that, consumption is deducted at the published add-on rates and the remainder is refunded. Contact support@madar.chat or our support WhatsApp to request it. Refunds are issued to the original payment method within 5–10 business days of approval; the plan is deactivated when the refund is processed, and you can export your data during the retention period described in these terms. Renewals: you may cancel at any time and keep service until the end of the paid period; a renewal charge is fully refundable if requested within 7 days of the charge and the new period has not been actually used. Yearly plans after the guarantee window: full unused months are refunded after deducting used months at the monthly plan price. Purchased add-ons (seats, channels, AI reply packs, internal credit packs) are refundable if unconsumed and within the guarantee window. Duplicate or erroneous charges are always refunded immediately. WhatsApp conversation fees are excluded because they are paid directly to Meta and never pass through Madar, and the guarantee does not apply to accounts suspended for acceptable-use violations.

Termination: you may cancel your subscription at any time. We retain your data for 30 days after cancellation so you can export it before permanent deletion.

Disclaimer: Madar does not guarantee specific results from using the platform and is not liable for indirect damages arising from the use of the service.

Governing law: these terms are governed by the laws of the Arab Republic of Egypt; the Arabic version prevails in case of conflict.

Contact: support@madar.chat